Delivery Partner FAQs| Teleport

Delivery Partner FAQs

Categories

Application
Earnings

Application

Bintulu Ipoh Johor Bahru KL/Selangor Kota Kinabalu Kuching Labuan Langkawi Melaka Miri Penang Sandakan Seremban Sibu Tawau

You can deliver as soon as you complete the training session, and your account in Teleportal is approved.

Bike, Car, Van, 4X4, 1-Tonne Lorry, 3-Tonne Lorry and above

Please reach out to us at partners.my@teleport.asia

Unfortunately, no. All delivery partners are required to have their own access to a vehicle.

Please join our onboarding session available at 3pm from Monday - Friday (except Wednesdays). Sign up information will be shared to you within 24 hours of your application.

Earnings

For all vehicle types, payout is RM1 for every kilometre driven. Our drivers can earn up to RM2,000 on a weekly basis with 8-10 hours of driving.

Your payment will be directly deposited into your bank account on a weekly basis by the end of Friday/Sunday.

Peak Hours Incentive (11am-2pm, 5-8pm) Additional RM4 per job

Daily Bonus (Complete 10 jobs daily) Additional RM65

Weekly Bonus (Complete 75 jobs weekly) Additional RM120

There is no limit to the number of jobs you can take. The more jobs you do, the higher your earning will be!

Yes, you can take up to 6 jobs at once (2 Instant & 4 Flash deliveries). However, you are advised to do this with caution as the deliveries are time-sensitive.

Yes! We currently offer a referral reward of RM25.00 to both referral and referee each when the referee completes 25 deliveries.

Delivery

You will be delivering a mix of food, parcels and documents. These items generally weigh between 1 to 2 kg and can be placed on your bike or in your car. For food items, we provide carrier bags with a minimal deposit payment.

You will be qualified as an active driver if you have completed MORE THAN 75 jobs per month, and if you complete at least 1 job in 15 days within a month.

Your performance is measured using Teleport points. You will be entitled to better benefits the more points you get.

There is no uniform provided by Teleport for the time being. However, there is a complimentary t-shirt available for all delivery partners. Please wear the t-shirt with long pants (below knee) and have your mask on for your deliveries.

It is non compulsory for our delivery partners to purchase additional delivery gear. Our delivery gear includes the rider bag or chiller bag, airasia or Teleport T-shirt, and a jacket.

If the parcel/item is not ready for collection within 10 minutes of arrival, please inform our hub lead.

You can find the customer contact details under "Delivery Point" section in the application.

Please inform our hub lead and wait for further instructions.

Currently, delivery partners will not be able to cancel orders within the application. If you need to cancel your order, please inform our hub lead on the cancellation and provide your reason for cancellation.

Benefits

Move up the ranks from a Cadet to a Captain with every job you complete. The more you deliver, the more benefits you get! delivery_partner_benefits_my.jpg

Account

In the event you are caught violating our guidelines, we will proceed to investigate the incident and will take appropriate actions accordingly. If your account is suspended, you can appeal via this form. Your response will be reviewed by our Community Team.